Return and Refund Policy – Orange Offer

At Orange Offer, customer satisfaction is very important to us. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns

• You may request a return within 14 days of receiving your order.

• To be eligible, items must be unused, in their original condition, and in the original packaging.

• Certain products such as intimate goods, perishable items, and personalized products are not eligible for return.

2. Refunds

• Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to our error (for example, a defective or incorrect item sent).

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• For exchanges, please contact us first at support@orangeoffer.shop before returning your product.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without proof of delivery.

5. Contact Information

If you have any questions regarding returns or refunds, please contact us:
📧 Email: support@orangeoffer.shop